Brand Protection

We are committed to producing quality products with a fine regard for detail. To ensure the integrity of Baekgaard  products, we have implemented strict quality control standards and have partnered with trusted distributors and retailers around the world. This established relationship with authorized retailers ensures that our customers receive exceptional service and quality products, along with a Limited Lifetime Warranty on most products.

Baekgaard ’s success has made it a target of counterfeiters and unauthorized retailers selling inferior products to unsuspecting customers. When Baekgaard-branded products or look-alikes are purchased from unauthorized retailers, we cannot guarantee the quality or authenticity of the products, making them ineligible for Baekgaard ’s warranty protection. This is why warranty claims must be accompanied by acceptable proof of purchase from an authorized Baekgaard  retailer. Unfortunately, we regularly hear from customers who accidentally purchased counterfeit products online.

We encourage customers to avoid purchasing Baekgaard  products from unauthorized retail channels such as flea markets, discount websites and third-party marketplaces. Aside from the risk of receiving inferior products (or no products at all), personal information and credit card details may be vulnerable to theft or fraud, and proceeds from these purchases may be utilized to fund illegal activities.

If you suspect that a company or individual is advertising or selling counterfeit or unauthorized Baekgaard  products, please contact us at efr@baekgaard.com.